The mighty Apple is sued over some problems that the iPhone 3G has in the U.S. This very well may mean a hard blow to the reputation of the company. Perhaps the iPhone killer was another handset but one unsatisfied customer.
Jessica Alena Smith is suing Apple because she could only get connectivity 25 per cent of the time on her iPhone. This problem is not just Jessica’s, but in major cities from the U.S. like New York or Chicago, iPhone users complain about the poor connection quality.
Knowing that Apple will not solve this problem any time soon she filed a case holding the company does not provide the services promised. To this we can add the massive marketing campaign that Apple conducted in order to sell their precious device.
At the moment, Jessica is alone but she hopes that more frustrated customers will soon join her. In any case, if she wins, Apple will have to repair or replace all defective 3G iPhone which will mean a huge budget cut, if not the downfall of the company, they will have to pay unspecified damages, attorney fees and so on.
This law suit was probably inevitable. Apple officials should have known that sooner or later this would happen. The problem is that Jessica really has strong evidence to win and if she does, Apple might have some significant financial loses, not to mention prestige and reputation.